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Privacy Policy
This confidentiality agreement has been developed in accordance with the requirements of the EU Law “On the Protection of Personality in the Processing of Personal Data” and other regulations of European legislation governing legal relations related to the collection, processing, storage of personal data, as well as the right of citizens to non-interference in personal life and the right to self-expression.
Profi group d.o.o, taking care of the development of relationships with clients, understanding the importance of ensuring the protection of your personal data, in order to resolve possible contradictions and misunderstandings, has prepared this Privacy Agreement (privacy policy), hereinafter referred to as the “Privacy Policy”, and the terms of use of the website website Profi group d.o.o, hereinafter referred to as “site”. Please read this page carefully as... the information contained on it is important for you as a User of the site.


1.1 The following terms are used in this Privacy Policy:
1.1.1. “Site Administration (hereinafter referred to as the Site Administration)” - authorized employees to manage the site, acting on behalf of Profi group d.o.o, who organize the processing of personal data, and also determine the purposes of processing personal data, the composition of personal data to be processed, actions or operations performed with personal data.
1.1.2. “Personal data” - any information relating directly or indirectly to a specific or identifiable individual (subject of personal data).
1.1.3. “Processing of personal data” - any action (operation) or set of actions (operations) performed using automation tools or without the use of such means with personal data, including collection, recording, systematization, accumulation, storage, clarification (updating, changing), extraction, use, transfer (distribution, provision, access), depersonalization, blocking, deletion, destruction of personal data.
1.1.4. “Confidentiality of personal data” is a mandatory requirement for the Administrator or other person who has access to personal data to not allow their distribution without the consent of the subject of personal data or the presence of another legal basis.
1.1.5. “User of the Profi group d.o.o website is a person who has access to the Site via the Internet and uses Profi group d.o.o
1.1.6. “Cookies” are a small piece of data sent by a web server and stored on the user’s computer, which a web client or web browser sends to the web server each time in an HTTP request when an attempt is made to open a page on the corresponding site.
1.1.7. “IP address” is a unique network address of a node in a computer network built using the IP protocol.


2.1. By using the site or purchasing a product offered on the site, as well as answering the necessary questions in the form when registering and/or making a purchase, the user confirms that he gives consent to Profi group d.o.o and its authorized persons to process personal data, and that he is an adult face.
2.2. The user gives his consent to the site Administration to process the information received, including collection, systematization, accumulation, storage, clarification (updating, correction), use, distribution, depersonalization, blocking, destruction of personal data specified in the questionnaire, for the purpose of activities aimed at creating database of participants, compiling statistical reporting, conducting market research, as well as interacting with the user, including via telecommunication networks, including sending SMS messages and emails, until such consent is withdrawn.
2.3. The User confirms his agreement that the Site Administration has the right to interact with the User by making direct contacts using various means of communication, including, but not limited to: mailing lists, email, the Internet, etc.
2.4. Personal data permitted for processing under this Privacy Policy includes, but is not limited to, the following information:
2.4.1. Full name of the User;
2.4.2. User's contact phone number;
2.4.3. email address (e-mail);
2.4.4. delivery address of the Goods;


3.1.Profi group d.o.o uses the User’s personal information for the following purposes:
3.1.1. identification of the User registered on the website to place an order remotely with Profi group d.o.o
3.1.2. providing the User with effective customer support;
3.1.3. providing the User with personalized Services;
3.1.4. communication with the User, including sending notifications, requests and information regarding the use of the Services, the provision of services, as well as the processing of requests and applications from the User;
3.1.5. improving the quality of the Services, ease of use, developing new Services;
3.1.6. providing information about goods and services sold by Profi group d.o.o, about promotions carried out by Profi group d.o.o, responding to requests, as well as fulfilling Profi group d.o.o’s obligations to consumers of goods (services);
3.1.7. conducting statistical and other studies based on anonymized data.


4.1.The categories of Personal Data collected by the site (either independently or through third parties) include: Cookies and Data on the use of network resources.
4.2. Personal data may be provided by the User independently or they may be automatically collected by the site when using it.
Unless otherwise stated, the site uses cookies (or other tracking tools) to identify Users and remember their global settings solely for the purpose of providing the service required by the User.
4.3. Users are responsible for the Personal Data of third parties that they receive, publish or provide to others using the site, and confirm that they have the consent of the third party to provide the Data to the Owner


5.1. The processing of the User's personal data is carried out without a time limit, in any legal way, including in personal data information systems using automation tools or without the use of such tools.
5.2. The User agrees that the Site Administration has the right to transfer personal data to third parties, in particular, courier services, postal organizations, telecommunication operators, solely for the purpose of fulfilling the User’s order placed on the Website of the Profi group d.o.o online store, including delivery of the Goods.


6.1. Users have the right:
6.1.1. find out whether their Personal Data has been stored;
6.1.2. contact the Site Administration to find out their content and origin;
6.1.3. check their accuracy or ask them to be supplemented;
6.1.4. delete, update or correct your Personal Data;
6.1.5. transform into a format that ensures anonymity;
6.1.6. block any data stored in violation of the law;
6.1.7 oppose their processing on any and all legal grounds.
6.2. Relevant requests should be sent to the site administration at the address indicated in the contact information on the site.


7.1. The site collects information about your visits to our websites in order to obtain visit statistics and the effectiveness of their use, form a personal approach and adapt to the interests of each user. We do this using a variety of technologies, one of which is cookies. This is data that a website can send to your browser, which will be stored on your computer for later identification by the website.
7.2. Cookies are used to evaluate the performance of websites (for example, to measure the number of visitors and the length of their stay on the site), identify the most interesting and visited topics and pages, and provide ease of navigation and use of the site, without collecting any personal information. information. Cookies can also be used to create a personal approach based on the user’s existing experience of interacting with the site and his preferences. Over time, this information allows us to improve the user experience.


8.1. The Profi group d.o.o website takes the necessary organizational and technical measures to protect the User’s personal information from unauthorized or accidental access, destruction, modification, blocking, copying, distribution, as well as from other unlawful actions of third parties.
8.2. This Privacy Policy applies only to the website of Profi group d.o.o. If, through the links posted on the latter’s website, the User accesses the resources of third parties, the online store is not responsible for its actions.
8.3. The User's personal data may be used for legal purposes in court or in the stages leading to possible legal action due to the fact that the site or services have been used inappropriately.
The User is aware that the Site Administration may be forced to provide personal data at the request of government authorities.


9.1. In addition to the information contained in these rules for ensuring the confidentiality of personal data, the site may provide the User, upon request, with additional and contextual information regarding specific services or the collection and processing of Personal Data.
9.2. In order to ensure the operation of the site and its technical maintenance, the site and any third-party services may maintain files that record the interaction of the site with Users (system logs), or use other Personal Data (in particular, IP address) for this purpose.


10.1. The site administration has the right to make changes to this Privacy Policy without the consent of the User.
10.2. The new Privacy Policy comes into force from the moment it is posted on the Online Store Website, unless otherwise provided by the new edition of the Privacy Policy.
10.3. In case of disagreement with any changes made to the Rules, the User must stop using the site and may request that the Administration of the data site delete his Personal Data
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